FAQs

Save and Donate is an online shopping directory designed to help consumers save money whilst at the same time raise funds for their chosen worthwhile cause.

It's simple. Save and Donate get paid a referral fee from Retailers to increase traffic to their online stores. We then pass on this commission to the consumer and their nominated cause. (Please note that the commission is divided between the consumer and their nominated cause, with the % clearly displayed alongside each retailer in the directory.)

When an individual registers with Save and Donate they create an account with us. All Account Holders must be 16 years and over, have a valid email address and a U.K bank account.

Yes. However all accounts may only be used by the registered member. Why not use our 'Refer a Friend' function and invite them to join.

Not at all! In fact Save and Donate can negotiate exclusive discounts for our Account Holders therefore saving you even more money than if you shopped with the retailer direct. However you must be a registered member to avail of these exclusive discounts.

Each Retailer sets their own commission rates. Save and Donate have clearly indicated alongside each Retailer, how much commission is paid back to the consumer and how much is donated to your chosen cause. The terms and conditions also vary slightly amongst retailers with some only paying commission on the purchase price, excluding VAT, delivery etc. Some commissions vary depending on product type, however these are clearly stated within the 'Condition' section below each Retailer. All commissions are subject to a 50% split between Account holder and their nominated Cause.

Save and Donate guarantee 90% of the Cash Back earned, back to the consumer and their nominated cause. However in some circumstances, a Retailer may not pay us for every purchase. Don't panic though. We are always here to sort out any disputes you may have with a Retailer. Below is a list of possible reasons why a Retailer may not validate your Cash Back:-

• The purchase was returned, cancelled or order amended.
• The purchase was not completed online. For example, insurance. Perhaps you entered the insurance company site via our links with the intention to purchase insurance, however you did not complete the sale via the website, i.e. you completed the order over the phone.
• Another referrer has been awarded the Cash Back, i.e. a price comparison site
• You did not comply with the terms and conditions of Save and Donate and/or the Retailer.
• You used a voucher code not authorised by Save and Donate.
• The Retailer has ceased trading or gone into administration.

Clear cookies from your browser's security settings.

Click on "Go to Sore".

Make your purchase on the Retailer's site.

Sit back and bathe in the knowledge that you have just saved yourself money and raised much needed funds for your chosen cause..

Is Cash Back paid on the full amount of my purchase?

Each Retailer is different. Unless otherwise stated, Cash Back is only paid on the purchase price, excluding VAT, delivery and any charges made by the Retailer for credit card payments, etc.

There is no joining fee, however Save and Donate retain 10% of your savings form each purchase, therefore allowing us to continue to offer this service.  We then pass on 90% commission earned on your purchases back to you the consumer and your nominated cause. The 10% fee is deducted from your cashback at source and we will never ask you for personal payment. The fee only applies if cash back is earned - no fee is charged if no cash back has been generated.

Save and Donate retain 10% of your cashback to allow us to continue to seek out and offer you the best cash back offers and voucher codes available. It is important to us that we do everything we can to bring you savings at the retailers that you want to shop with to ensure that you maximise your savings- and your donations!  We then pass on 90% of the commission earned on your purchases back to you the consumer and your nominated cause.

That's great news! The process is easy too.

1. Please read our Terms & Conditions and be sure that you understand and agree to them.

2. Just go to our signup page and enter all compulsory details on the joining form.

3. Click to confirm you have read and understood our Save and Donate Terms and Conditions.

Congratulations! You are now a Save and Donate member!

YES! Our ethos is that we will always help you to help others. It's just good Karma!

I'm sorry you are having difficulty finding your favourite store. Try and search for your store by selecting the first letter/number of the title e.g. Select 'A' for Apple store.

Alternatively use the 'Search' box at the top of the page and type in the store you are looking for e.g. La Senza

If you still can't find your store, please contact us and forward on your suggestion. Our team are constantly striving to improve the site and improve customer satisfaction.

When you locate the store you are looking for e.g. Nike, simply click on the 'Go to Store', and this will automatically click through to the Nike Retailer. You then continue your browsing/shopping as you normally would with this Retailer. After you purchase, you can be happy in the knowledge that you have just earned yourself some money, and donated some much needed funds to your nominated cause.

Sorry for the inconvenience. We understand that every now and then you may come across a technical bug on the site. To ensure that the problem you have is not being caused by your own settings, please follow these simple steps:

For Firefox Users

Enable Cookies: Go to Tools - Options - Privacy. Then please change your settings under History to Remember History. Enable JavaScript: Go to Tools - Options - Content. Then please ensure Enable JavaScript is ticked. Disable pop-up blocker: Go to Tools - Options - Content. Then please ensure Block pop-up windows is not ticked. Clear Cookies: Go to Tools - Clear Recent History. Please change the time range to clear to Everything

For Google Chrome Users

Enable Cookies: Tools - Options - Under the Hood - Cookie Settings. Please change to Allow all Cookies. Clear Cookies: Go to Tools - Clear Browsing Data. Please change the time range to clear to Everything.

For Internet Explorer Users

Lower Security Level: Go to Tools - Internet Options - Security. Please lower Security level to Medium. Lower Privacy Settings: Go to Tools - Internet Options - Privacy. Please lower the Security Level to Low. Disable Pop-up Blocker: Tools - Internet Options - Privacy. Please ensure the Pop-up Blocker at the bottom of the options page is not ticked. Clear Cookies: Go to Tools - Delete Browsing History. Please delete all.

Finally, try it on another computer, or at least another browser, or wait a day before trying again. We find that it is usually only a matter of time.

Failing all these options, please contact us/report a problem and we will do our best to resolve the issue.

Save and Donate will update your account automatically once we have received confirmation from the Retailer that a sale has been processed. We will email you directly if we encounter any issues.

I'm sorry you are having difficulty finding your favourite store. Try and search for your store by selecting the first letter/number of the title e.g. Select 'A' for Apple store.

Alternatively use the 'Search' box at the top of the page and type in the store you are looking for e.g. La Senza

If you still can't find your store, please contact us and forward on your suggestion. Our team are constantly striving to improve the site and improve customer satisfaction.

The completion of the Cash Back process varies with each Retailer. However below is an indication of how long the process takes. Please do bear in mind that despite how long the process may take, you are earning money back that you would have otherwise given to the Retailer if you had continued to purchase from them directly and not via our  Save and Donate website..

Tracked - 0-3 days

Validated - up to 120 days

Declined - up to 120 days

Received - up to 120 days from validation

Paid - when the minimum threshold has been reached (£25) and sufficient funds are available to be withdrawn.

All of the relevant information can be found in your 'My Account' settings.

Don't panic. We will investigate this on your behalf. Please  contact us and  we will contact the Retailer on your behalf.

You can request payout only if your current account balance more than £15.00

If your current account balance is less than £15.00 .

Through the 'Support' section in your Account options

Available Balance - the amount of cash that can be withdrawn from your account

Pending Cashback - awaiting confirmation from the retailer

Declined Cashback - retailer has not authorised the cash back

Cash Out Requested - the amount of money you have requested from your account

Cash Out Processed - amount transferred to your personal account

Lifetime Cashback - the amount of money you have earned back via our service over the lifetime of your account

The Retailer has the final decision as to whether or not they pay the  Cash Back to the consumer. If they have provided a valid reason for the decline then unfortunately we cannot proceed any further with the investigation.

This is the time the Retailer needs in order to confirm that they are happy to pay Cash Back for your purchase. This involves making sure the goods haven't been returned, or insurance policies cancelled etc.

The validation period varies amongst Retailers and may depend on the type of purchase. However as an indication, purchases are generally tracked within 1-3 days and then updated to validated status within 1-3 months. This will now become you available balance.

EXCEPTIONS:-

TRAVEL/HOTEL BOOKINGS

The validation process for such a purchase tends to not begin until after the holiday/hotel break has already taken place. Do not panic if the purchase validates at £0 as it will refresh once the validation process is complete.

INSURANCE /FINANCE PRODUCTS

Due to the substantial Cash Back on offer from these purchases there is a tendency for the system to be abused and fraudulent activity to occur, therefore to limit any potential abuse it is normal to expect up to 4 months for the completion of the validation process.

The % Donation shown alongside each Retailer goes to the nominated cause. Again this is % of the consumers total spend and will be transferred to the cause at a time agreed with the cause by Save and Donate.

The Donation confirmation period completes at the same time as Cash  Back. Again this process depends on each individual Retailer.

Yes, please contact us.

Yes, however please refer to our Term's and Conditions for full details.

Please click on 'Register cause' on our Home page. From here you may request an application form, or alternatively email us  at info@saveanddonate.org.uk

There is no minimum threshold amount before Donations can be released. These terms are to be confirmed with the cause based on their needs, however it tends to be on a monthly basis.

All supporters associated with each cause must create a new account. This is to ensure all transactions can be tracked and validated on their own merits, and Cash Back paid to each individual consumer. Please refer to our Term's and Conditions for further details.

Save and Donate have the ability to negotiate great offers, deals and discounts with many of our retailers. These may change on a regular basis so keep your eye out for some fantastic savings coming your way.

Please contact us in the event of a query.

All accounts that have been inactive for a period of 12 months will be closed at the discretion of Save and Donate.

No. Retailers do not deal directly with Cash Back queries. If you have any queries please contact us at Save and Donate and we will deal with the Retailer on your behalf.